Information
Delivery Once your order has been received, you will be emailed a confirmation.
All prices shown are fully inclusive, including UK shipping. Please contact us for overseas
shipping options. If we are out of stock on a particular item, you will be advised of this by
email, and also supplied with an estimated time of dispatch. Please bear in mind, that to
ensure quality, our products are individually made in the UK. If any item you order from
us arrives damaged, please contact us asap, in order that we can resolve this efficiently.
All items will be shipped out First Class Recorded Delivery or Special Delivery so please
ensure that someone is available to sign for the parcel. We are Mail-Order only, though
as we attend various conventions and meetings, it is also possible to buy our tools at
these.
Warranty All “Outside-In Lock Tools” come complete with a 12 month Warranty,
which commences from the date of purchase. In the event of a problem, please contact
us via the email in the ‘Contact Us’ section, and we will endeavour to respond asap.
Please supply as many details as you can regarding the problem, and also remember
to forward us your contact details. A warranty repair/replacement is free of charge.
It does not constitute an extension or a new start of the warranty period. The Warranty
does not cover components deemed ‘consumables’ or failure do to normal ‘wear and
tear’, or abuse/misuse of the products. In certain countries, shipping costs are to be
paid by the sender.
Liability Remember all tools are potentially dangerous, therefore we would always
recommend the user taking necessary precautions, including Safety Glasses/Gloves
etc., to ensure that injury/damage does not occur. “Outside-In Lock Tools” cannot
accept any liability for injury/damage, and use of the product constitutes agreement
to these terms. Always remember to use safety glasses.
Why don’t we have more details/photos of our tools and how they work?
Most “Outside-In Lock Tools” are of a highly sensitive nature, - after all, their
purpose is for ‘breaking into properties’, - allbeit legally. Therefore details and
photos will generally be kept to a minimum. All our Locksmiths tools are extremely
easy to use, requiring only a little practise, and come complete with full, detailed
instructions on their correct use. We do NOT intend for information on our tools,
being in the public domain.
Privacy Policy Any personal details held, will be used exclusively in connection
with “Outside-In Lock Tools.” We will NOT pass on this information to anyone!
Your privacy is important to us.
Who do we sell to? We only supply our restricted Locksmiths tools, to verifiable
trading Locksmiths and individuals and organisations including the Emergency
Services, which have a genuine and honourable need for these tools. We take the
distribution of our Locksmiths tools very seriously, - hence using ‘Serial Numbers’
on some of our range. We either know personally, or ‘know-of’ the majority of
established trading Locksmiths in the UK. However those that we are not aware of,
will be be asked for some form of verification that they are Trading, before Locksmiths
tools are sold.
What is a ‘Registered Design’ Simply put, it is a recognised form of protection,
applied for and issued by the Patent Office, to ensure that our designs are not copied
and produced commercially. A great deal of time and financial resources have been
ploughed into each of our designs, and it is only right and proper that we reap
any rewards from our investment. All our products are protected against copyright
infringement.
“Outside-In Lock Tools” is a Brand Name of “Neighbourhood Locks”
All tradenames/trademarks are acknowledged as being owned by their intellectual property holders.
The Future is in your hands.
Professional Locksmiths Tools. Individually Manufactured in the UK.
Website & SEO by Simon Barber. Copyright 2011-2013 Outside-In Lock Tools.
